Shipping policy

Shipping & Delivery Policy

Thank you for visiting and shopping at Elite Tapis. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time
All of our car mats are custom made-to-order specifically for your vehicle’s make, model, year, and specifications. 
- Custom Production Time: Orders require 2 to 4 business days (Monday-Friday) for precision cutting, tailoring, and quality inspection before dispatch.
- Orders are not processed or shipped on weekends or national holidays.
- If we are experiencing a high volume of orders, processing may take an additional 1-2 business days.

2. Shipping Estimates & Delivery Times
Once your custom order has completed production and passes quality control, it will be dispatched via express international courier (e.g., DHL, FedEx, YunExpress, or local postal services).

- Standard International Delivery: Estimated 7 to 14 business days after dispatch.
- Total Estimated Arrival Time: 9 to 18 business days from the date of purchase (Production + Transit time).

Please note that delivery times are estimates only and cannot be guaranteed. Delays may occasionally occur due to weather, customs inspections, or peak holiday shipping seasons.

3. Tracking Your Order
Once your package has shipped, you will automatically receive a Shipping Confirmation email containing your tracking number and a link to track your package in real-time. Please allow 24-48 hours for tracking details to update on the courier's system.

4. Customs, Duties, and Import Taxes
All international orders are subject to customs inspections and local regulatory clearance.
- Customers are responsible for any customs duties, import taxes, or clearance fees levied by their destination country, if applicable.
- Elite Tapis is not responsible for delays caused by local customs departments or transit authorities.

5. Address Accuracy
Please ensure that your shipping address is complete, accurate, and includes all necessary details (apartment/suite numbers, postcodes, contact phone numbers). 
- Elite Tapis is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided at checkout.
- If a package is returned to us due to an invalid address provided by the customer, the customer will be responsible for the reshipment fees.

6. Lost, Damaged, or Missing Packages
- Damaged in Transit: If your item arrives visibly damaged, please contact us within 48 hours of delivery at elitetapis.fr@outlook.com with photos of the damaged packaging and product so we can immediately arrange a replacement or solution.
- Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with family members, neighbors, or your local post office first. If you still cannot locate it, please contact our support team.

7. Contact Us
If you have any questions or concerns regarding the status of your shipment, please feel free to reach out to our customer care team at elitetapis.fr@outlook.com.