Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elitetapis.fr@outlook.com. Please note that all returns must be pre-authorized. Items sent back to us without first requesting a return will not be accepted.

1. Custom-Made Products & Fitment Guarantee
Our car mats are custom-made according to the specific vehicle model, year, and specifications provided in your order. 
- Fitment Issues: If the product does not fit your vehicle due to a manufacturing or tailoring error on our part, please contact us immediately with photos/videos showing the issue. We will offer a free replacement or a full refund.
- Non-Returnable Custom Items: Because our products are individually tailored to order, we cannot accept returns or offer refunds for orders where the wrong car model/year/specification was selected by the customer, or for purely subjective reasons (e.g., changed mind), unless the product is defective.

2. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. European Union 14-Day Right of Withdrawal
In accordance with EU consumer regulations, the 14-day standard right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized (custom-fit car mats). However, for non-customized standard accessories, EU customers retain the right to return items within 14 days of delivery in their original, unused condition.

4. Return Shipping Costs
- If the return is due to our error (defective product, incorrect item sent, or fitment issue verified by our team), we will provide a return label or cover the return shipping costs.
- If a return of a non-customized item is approved for customer personal reasons, the customer will be responsible for paying the return shipping fees.

5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at elitetapis.fr@outlook.com.